Entries from BizBox Blog on Slate tagged with 'Customer Service'
Business Lessons from the U.S. Open
No, this isn't about how putting is everything--a lesson Tiger Woods, who kept claiming he was hitting the ball better than his score was reflecting, certainly learned all too well this past weekend over at Long Island's Bethpage Black course....
An Optimistic Optimism Index
Now here's an index for us. Not the widely publicized ones that report on broad opinions on the economy or the business environment, but rather one designed especially for owners of businesses with under 100 employees. It’s the Small...
Be A Park-Down-The-Street Businessperson
This post isn’t directly about retirement plans for small businesses. Instead, you might say it is about what it takes for a small business to be able to afford to make retirement plan contributions by, you know, staying in...
How To Cope With Poor Holiday Sales
The new projection is that holiday sales will grow 2.2% this year. Growth! you think. In a contracting economy--this is good news! Think again. Retailers depend on the yearly holiday season the way workers depend on that paycheck every...
#customerservice
Wonderful little tale about how online social media can help you reach out to your customers and provide a fuller customer service experience. One of us has a Twitter (apart from BizBox's Twitter), and there wrote a tweet about...
Connecting: Building Great Relationships With Your Customers
First, a definition. Connecting is the art of building relationships--relationships that last. It’s the forming of bonds with people that can grow into deeper, closer, more meaningful relationships. And one of your most important connections is with your customers....
BizBooks With Joseph A. Michelli
You asked, and customer service expert Michelli answered. We hope you enjoy last Friday's BizBooks conversation. Quick sample: Washington, D.C.: Is it easier to provide high levels of customer service when that is what your customer is paying for?...
A Privilege, Pleasure, and Vocation
My favorite sushi restaurant amazes me as a small business, in part because they don’t act like a business. They act like a family that welcomes guests into their home, pleased to be able to host me. The maitre d’...
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